MTS Launches Optimus Call Recording and Transcription Service

MTS has launched the Optimus app to automate work with phone calls. The tool takes over recording, transcription, and structuring information from conversations.

Business Process Automation

The application automatically records conversations and converts them into text format. Users can search for any calls by keywords in their communication history.

The service generates brief summaries of conversations and automatically creates tasks based on the dialogue content. This eliminates the need for manual note-taking during negotiations.

CRM Integration

• Client database management via mini-CRM in the web version
• Secure cloud storage of audio recordings and transcripts
• Data access only through a separate authorized application

The solution is available free of charge to users of MTS Super and MTS Smart Business tariffs. Service connection is carried out when switching to the operator's network.