AI evaluates employee speech at UK retailer Co-op

The UK retailer Co-op has implemented an AI system based on OpenAI's technology to monitor customer service quality. The artificial intelligence analyzes conversations between employees and shoppers, checking more than 50 parameters for each call.

The automated system grades employees as "pass" or "fail" based on the analysis of these conversations. Company representatives state that the tool is used exclusively for quality control and does not influence personnel decisions.

Despite official statements from management, staff have criticized the new measure, comparing it to a dystopia. Workers express concern over total surveillance, where every word spoken is tracked.